Freshdesk
AI-powered help desk for ticketing, shared inboxes, self-service, automation, routing, analytics and customer support integrations.
Freshdesk provides ticketing, shared inboxes, customer portals, knowledge bases, analytics, SLA/routing controls and Freddy AI features across Growth, Pro and Enterprise. Pro and Enterprise add deeper routing, reporting, collaboration and governance.
G2 currently rates Freshdesk 4.4/5 from 3,777 reviews and Capterra rates it 4.5/5 from 3,486, with 4.5 ease of use and 4.5 customer service. Users commonly praise a quick learning curve and organized ticketing while noting customization, seat-cost and performance limits in some advanced cases.
Freshdesk publishes straightforward annual pricing—Growth $19, Pro $55 and Enterprise $89 per agent/month—and a 14-day Enterprise trial. A current Free Program offers up to two agents for six months, but it is time-limited rather than a permanent free tier.
Freshdesk connects through 1,000+ ready-to-install integrations and Freshworks describes an ecosystem of 1,200+ enterprise apps. Freshworks' Trust Center publishes ISO/IEC 27001:2022, SOC-related materials, encryption, MFA, RBAC, logging and other security controls.
Scored by Vishal Singh
Quick facts
- Vendor
- Freshworks Inc.
- Pricing model
- paid
- Plan pricing
- $19/agent/mo billed annually
- Free plan
- Yes — check limits
- Free trial
- Yes — check eligibility
- Last verified
- 10/12/2026
About Freshdesk
Freshdesk is Freshworks' help-desk platform for managing customer support through ticketing, shared inboxes, knowledge bases, customer portals, automations, routing, analytics and Freddy AI. Its current paid tiers range from Growth to Enterprise, with a 14-day trial and a separate limited Free Program for small teams.
Best for
Small and midsize support teams that want approachable ticketing, self-service, automation and AI with transparent list pricing and a large integration ecosystem.
Freshdesk pros and cons
Pros
- Growth starts at $19/agent/month billed annually with clear public pricing.
- Strong ticketing, shared inbox, knowledge base and customer portal fundamentals.
- Freddy AI Agent is included with an initial session allowance on paid tiers.
- G2 and Capterra show consistently strong ease-of-use and overall satisfaction.
- 1,000+ ready-to-install integrations plus enterprise security controls.
Cons
- −The current Free Program is limited to six months and two agents, not a permanent free tier.
- −Advanced routing, dashboards, security and governance require higher tiers.
- −AI Copilot, extra AI sessions, connector tasks and day passes cost extra.
- −Some reviews mention customization/role limits or performance friction in complex setups.
- −Per-agent pricing can become expensive as support teams grow.
Features
Platforms
Integrations
Pricing — verified 10/12/2026
What you’ll actually pay
Limited Freshdesk Free Program for up to two agents for six months. It is designed for small businesses/startups and is not a permanent free tier.
$19/agent/month billed annually. Entry paid tier for AI-powered email support.
$55/agent/month billed annually. Adds deeper routing, multilingual support, reporting and collaboration.
$89/agent/month billed annually. Adds enterprise AI insights, routing, sandbox and security/governance capabilities.
Official pricing / availability source · Checked 6 October 2026. Confirm current taxes, regional terms and allowances. A listed plan is not necessarily the cheapest option.
Editorial verification: 10/12/2026. Check the vendor's site for current pricing.
Read the full Freshdesk pricing article